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COVID 19 SAFETY PROTOCOLS

 

Current guidelines for entering Swish:

  • When you arrive, wait in your car & let us know you're here! The fastest way to "check in" is by going to our facebook page and checking in right on the page! We can let you know when it's safe to enter by responding to your "check in"! If you don't have facebook you may call us at 972.292.8127 - DO NOT TEXT (we cannot accept your texts) although this is not the fastest way to let us know you're here, so be patient if you choose to call! Our waiting area is not open at this time.

  • No children or friends of guests allowed inside the salon unless they have an appointment.

  • We are also suspending our beverage service; please bring your own beverages to your appointment.

  • Please only bring with you, your phone, form of payment, car keys and drink. Purses will not be allowed, but a wristlet that contains the above will be fine.

  • We will be implementing temperature checks with a touchless infrared thermometer to check the temperature of employees and of each guest with an appointment who enters the salon. Any employee or guest who has a temperature above 99°F will be sent home immediately and not allowed to return to the salon until they have no fever and no evidence of COVID-19 symptoms.

  • All guests/employees must be wearing a mask that loops behind the ears to enter. If you do not have one, you may purchase one from us for $4. All guests/employees must wear a mask during the entire appointment at the salon.

  • Please wash hands or use hand sanitizer upon arrival.

  • We have discontinued the practice of handshaking and any other non-essential contact. We know! Hugs are our favourite too, but for now it's discontinued. 

  • Maintain social distancing at all times. Spacing between persons in the salon should be at least six feet, except when staff is servicing guests.

  • If you are sick or have been around anyone who has been ill, please reschedule.

  • There will be no waxing services available.

  • We require a credit card on file to schedule an appointment. This method will encourage less contact with team members and will reduce your time in the salon. Your card will not be charged unless you cancel within 24 hours.

 

Please rest assured that we have provided extra sanitation measures by observing state/province guidelines by disinfecting all surfaces and implements, laundering all capes, towels, and linens in between each client as we have always done. We have also removed any non-essential items throughout our business.

Cancellation Courtesy:

Every appointment is specially reserved for you! As a courtesy to Swish, our staff and waiting clients, we request a 24-hour advance cancellation notice. Credit card number is required to reserve an appointment but will not be charged unless appointment is canceled within 24 hours of scheduled service.

  • No Show, we are sad you missed your appointment . . . since your stylist is unable to fill that spot we will charge you 50% of the services.

  • No-Show, second time, we miss you! And our stylists have been waiting . . . 100% of the services will be due.

  • First cancellation with less than 24 hours notice, no worries . . . things happen. It's on us! Any cancellation after that follows No-Show rules above.

 

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and guests on our waiting list miss the opportunity to receive services. Since the services are reserved for you personally, a No Show fee will apply.

 

Children:

Whilst we love children and welcome them as guests, due to the relaxing nature of the Swish experience, we respectfully request children be brought to the salon only when the child is receiving a service.

 

Gift Cards:

Gift Cards may be purchased for:

  • Any dollar denomination

  • Any service or combination of services

 

Swish is not responsible for lost or stolen cards. They must be presented at the time of the service and are not refundable.

 

Returns and Refunds:

Our online options for purchases of gift cards or gift certificates are non-refundable. All Gift Cards and gift certificates never expire.

If you are dissatisfied with a service you have received, we are happy to provide you with the opportunity to return to the salon for us to redo the service. Redos are scheduled exactly like regular appointments and are provided at no charge. The only qualification that we make in providing redos is that you call to schedule the redo within two weeks of the original service and that the redo be scheduled with the same stylist who provided the service. However, in the case that the original stylist has no time available, or if you feel that the technician is unable to provide the service, an exception may be made and the redo may be scheduled with another technician.

 

Please note, services provided by apprentices are not guaranteed. Our salon stylists will not provide you with a redo for an apprentice service. You must schedule the redo with the apprentice who originally provided you with the service.

 

We take great pride in our quality products. If for any reason you are dissatisfied with a product purchase, we will assist you with a prompt exchange or refund within 30 days of purchase.

 

Trying a Different In-House Stylist:

We realize that you may need to switch to a different stylist based on a variety of reasons – schedules, prices, or sometimes just to get a different perspective. Please feel free to ask us for a referral to another in-house stylist. All of our stylists are very supportive of one another. We keep detailed records of your service history and color formulas. All our stylists have equal access to this information. And, don’t forget, we have our own in-house apprenticeship program. Therefore, many of our stylists have received their training from our own senior stylists. In this way, we can ensure that no matter who you see, you will receive the same high-quality service to which you have grown accustomed.