Cancellation Courtesy:

Every appointment is specially reserved for you! As a courtesy to Swish, our staff, and waiting clients, we request a 24-hour advance cancellation notice. A credit card number is required to reserve an appointment but will not be charged unless the appointment is canceled within 24 hours of scheduled service.

• No-Show, we are sad you missed your appointment . . . since your stylist is unable to fill that time, we will charge you 50% of the services.

• No-show a second time; we miss you! Our stylists have been waiting . . . 100% of the services will be due.

• First cancellation with less than 24 hours notice, no worries . . . things happen...it's on us! Any cancellation after that follows our No-Show rules above.

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and guests on our waiting list miss the opportunity to receive services. A No-Show fee will apply since the services are reserved for you personally.

Children:

Whilst we love children and welcome them as guests, due to the relaxing nature of the Swish experience, we respectfully request children be brought to the salon only when the child is receiving a service.

Phone Use & Earbuds:

To make everyone's salon experience enjoyable, we kindly request that guests use earbuds when watching streaming content on their phones. This helps maintain a relaxing atmosphere for all our guests. Thanks for your understanding!

Gift Cards:

Gift Cards may be purchased for:

• Any dollar denomination

• Any service or combination of services

Swish is not responsible for lost or stolen cards. They must be presented at the time of the service and are not refundable.

Returns and Refunds:

Our online options for purchases of gift cards or gift certificates are non-refundable. All paid-for Gift Cards never expire. Promotional Gift Cards come with an expiration date and hold no cash value.

If you are dissatisfied with a service you have received, we are happy to provide you with the opportunity to return to the salon for us to adjust the service received. Adjustments are scheduled exactly like regular appointments & are provided at no charge. The only qualification that we make in providing adjustments is that you call to schedule the adjustment within two weeks of the original service & that the adjustment be scheduled with the same stylist who provided the initial service. However, in the event that the original stylist has no time available or if you feel that the stylist is unable to provide the service, an exception may be made, and the adjustment service may be scheduled with another stylist at our discretion.

We take great pride in our quality products. If, for any reason, you are dissatisfied with a product purchase, we will assist you with a prompt exchange or refund within 30 days of purchase*.

* All Limelife products, Brushes, Hair Accessories, and opened Hot Tools such as flat irons and hair dryers are non-refundable.

Trying a Different In-House Stylist:

We understand that your hair journey can be dynamic and that you might need to try another Swish stylist. Whether it's about aligning schedules, finding the perfect price point, or simply seeking a fresh perspective, we support your choices.

Feel confident to ask us for a referral to another talented in-house stylist. Our team is supportive of each other, & we're all about elevating your experience. We keep detailed records of your service history & color formulas; every stylist has equal access to this information.

Additionally, it's important to mention our in-house apprenticeship program. Many of our stylists have undergone training directly from our lead stylists. This ensures you'll consistently receive the high-quality service you've grown accustomed to here at Swish, no matter which stylist you choose.