• POLICIES

    POLICIES

Current guidelines for entering Swish:

  • When you arrive, wait in your car & let us know you're here!

  • You may call us at 972.292.8127 - DO NOT TEXT (we cannot accept your texts)

  • Our waiting area is not open at this time

  • No children or friends of our guests allowed inside the salon unless they have an appointment also

  • Please wash your hands or use hand sanitizer upon arrival

  • We have discontinued the practice of handshaking and any other non-essential contact. We know! Hugs are our favorite too, but for now it's discontinued

  • Maintain social distancing at all times. Spacing between persons in the salon should be at least six feet, except when staff are servicing guests

  • If you are sick or have been around anyone who has been ill, please reschedule

Swish will continue to have the highest standards of general cleanliness & sanitation in the area. We were already known to be an exceptionally clean salon before Covid-19, nothing has changed here because we still are!

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Cancellation Courtesy:

Every appointment is specially reserved for you! As a courtesy to Swish, our staff, & waiting clients, we request a 24-hour advance cancellation notice. A credit card number is required to reserve an appointment but will not be charged unless the appointment is canceled within 24 hours of scheduled service.

  • No Show, we are sad you missed your appointment . . . since your stylist is unable to fill that spot we will charge you 50% of the services

  • No-Show, second time, we miss you! And our stylists have been waiting . . . 100% of the services will be due

  • First cancellation with less than 24 hours notice, no worries . . . things happen...it's on us! Any cancellation after that follows our No-Show rules above

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, & guests on our waiting list miss the opportunity to receive services. Since the services are reserved for you personally, a No Show fee will apply.

Children:

Whilst we love children and welcome them as guests, due to the relaxing nature of the Swish experience, we respectfully request children be brought to the salon only when the child is receiving a service.

Gift Cards:

Gift Cards may be purchased for:

  • Any dollar denomination

  • Any service or combination of services

Swish is not responsible for lost or stolen cards. They must be presented at the time of the service and are not refundable.

Returns and Refunds:

Our online options for purchases of gift cards or gift certificates are non-refundable. All paid for Gift Cards never expire. Promotional Gift Cards come with an expiration date & hold no cash value.

If you are dissatisfied with a service you have received, we are happy to provide you with the opportunity to return to the salon for us to adjust the service received. Adjustments are scheduled exactly like regular appointments & are provided at no charge. The only qualification that we make in providing adjustments is that you call to schedule the adjustment within two weeks of the original service & that the adjustment be scheduled with the same stylist who provided the initial service. However, in the case that the original stylist has no time available, or if you feel that the stylist is unable to provide the service, an exception may be made and the adjustment service may be scheduled with another stylist.

We take great pride in our quality products. If for any reason you are dissatisfied with a product purchase, we will assist you with a prompt exchange or refund within 30 days of purchase*.

* Brushes, Hair Accessories & opened Hot Tools such as flat irons & hair dryers are non-refundable.

Trying a Different In-House Stylist:

We realize that you may need to switch to a different stylist based on a variety of reasons – schedules, prices, or sometimes just to get a different perspective. Please feel free to ask us for a referral to another in-house stylist. All of our stylists are very supportive of one another. We keep detailed records of your service history and color formulas. All of our stylists have equal access to this information. And, don’t forget, we have our own in-house apprenticeship program. Therefore, many of our stylists have received their training from our own senior stylists. In this way, we can ensure that no matter who you see, you will receive the same high-quality service to which you have grown accustomed.